Before real eBay orders and stock levels flow, you test the integration with a small amount of data. This way, you detect incorrect assignments, e.g., a missing shipping method or a deviating SKU, before they affect many orders. To do so, you first activate the individual features and test them. Afterward, you set the entire integration live.
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The product assignment and workflows are set up. See the articles eBay: Assigning products and eBay: Setting up workflows
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All required fields in the workflows are filled in, e.g., Sales channel <> Project assignment, Payment method assignment, Shipping methods assignment, Item number for shipping costs, and Item number for discount.
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Navigate to Settings > Integrations and click on the gear icon for your eBay integration.
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Switch to the Workflows tab.
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In each feature you want to use, activate the Active switch and click on Save.
If required fields are empty, Xentral displays an error message and marks the affected field. Enter the value, click on Save, and activate the switch again.
As long as Channel active is switched off, Xentral does not exchange any data automatically yet. You now test the active features specifically via the journal. Xentral does not transfer features that are not active, not even via the journal.
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Limit the product filter to one or a few test products that are listed on eBay. See the article eBay: Assigning products.
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In the main menu, navigate to Automation > Journal, select the Articles tab, and filter by your eBay integration (Channel column). Trigger the transfer for a test product and check on eBay whether the stock is correct.
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In the journal, select the Orders tab, click on Import sales orders, and import an eBay test order selectively via its order number.
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Check the order in Xentral: project, customer, payment method, shipping method, shipping costs, discount, and tax.
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Ship the test order with a tracking number and check on eBay whether the shipping and shipment tracking arrive.
If a transfer fails, the journal displays the error message. Correct the setting and trigger the record again: in the row via the rerun icon, or for all filtered entries in the Products tab with Synchronize filtered, and in the Orders tab with Re-run filtered. See the article Import/export journal.
Caution
Set the integration live only when your test data arrives correctly and as expected. After going live, Xentral imports all new orders from the selected eBay marketplaces and reports stock levels for all products in the filter.
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Switch to the Configuration tab and there to the General settings sub-tab.
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In the Identity section, set the Mode to Production.
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In the Status section, activate the Channel active switch and click on Save.
Xentral starts the data exchange with eBay and from now on runs it automatically in the background. In the overview under Settings > Integrations, the active features are marked green.
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Extend the product filter to all products you offer on eBay. Xentral transfers their stock as soon as it changes. To synchronize all stock levels immediately, filter them in the journal and trigger the transfer for all filtered records.
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Regularly check the journal with the status filter for failed transfers during the first few days.
Tip
Through the system status, you can be notified by email when warnings or errors occur during the order import. See the article System Status.