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System Status

  • Updated

The System Status provides you with full transparency on the status of all critical system services at any time.

This overview enables you to detect issues early and respond immediately, before they escalate into major disruptions. Thanks to automated notifications and detailed incident reports, you are always informed and can act quickly to maintain the performance of your business.

With the System Status, you not only benefit from improved visibility but also have the ability to respond promptly to critical incidents.

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Note

The System Status replaces the former System Health function.

To easily access the System Status with only two clicks, click on your user icon at the top right and then on System Status.

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System status types

A system status type shows you whether a service is operating normally, has anomalies, or is down, giving you a clear overview of the current operational state.

The following service statuses are displayed:

  • No issues: The service is fully operational and only returns the expected success messages.

  • Warning: The service is functioning but there are some anomalies.

  • Error: The service is either completely down or experiencing significant issues.

Tip

Here are some examples for the types listed above:

  • No issues: All your printers in your logistics department are functioning without errors.

  • Warning: Duplicate serial numbers or expired best-before dates have been detected in your system.

  • Error: A process is not running because an external service like the DHL interface is unreachable or a shop interface is no longer functioning due to a change in your settings.

System status filters

You can filter by the system status types listed above. Depending on your selection, you will only see Errors or Warnings or both. If you want to check which processes are being monitored or whether a specific process is running smoothly, use the No issues filter.

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System status views

The System Status consists of the following views:

Overview Page

On the overview page, you can see all monitored processes. You can filter by status. By default, only processes with the status Warning or Error are shown.

If no issues are present, a message stating the absence of issues will be shown. If incidents occur, the affected services are displayed accordingly.

Subscription

Next to a process, you will find a bell icon. You can activate notifications for the specific service by clicking on the bell icon. Clicking once again deactivates the notifications.

Incident reports

When the status of a service changes to Warning or Error, you can click a link to access the incident report page. This page provides detailed information about the incident, along with a link to investigate and resolve the issue. The reports are stored for the last 7 days.

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System status notifications

You can sign up for notifications when the status of a specific service changes. There are three notification options:

  • Status change (immediate): Clicking the bell icon behind a process will trigger an immediate email notification when the status changes (e.g. from No Issues to Warning or from Warning to Error).

  • Incident report (daily): This report summarizes all warnings and errors from the last 7 days. If subscribed, you will receive daily updates if new incidents occur.

  • Incident report (weekly): A weekly summary of incidents over the past 7 days.

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