The System Status page provides you with full transparency on the status of all critical system services at any time. It enables you to detect issues early and respond immediately—before they escalate into major disruptions. Thanks to automated notifications and detailed incident reports, you are always informed and can act quickly to maintain the performance of your business.
With the System Status page, you not only benefit from improved visibility but also have the ability to respond promptly to critical incidents.
Note
As of 09/2024
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This feature replaces the outdated Xentral System Health function and offers you a modern, action-oriented tool for proactively managing your operations system.
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This feature is currently in beta (12/09/2024). Feel free to contact our Customer Support.
To access 'System Status,' use the 'Smart Search' and enter 'System Status.' You can also access the feature via the main navigation bar by clicking on your personalized user icon under 'My Account,' and then selecting 'System Status.'
A 'System Status Type' shows you whether a service is operating normally, has anomalies, or is down, giving you a clear overview of the current operational state.
The following service statuses are displayed:
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No Issues: The service is fully operational and only returns the expected success messages.
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Warning: The service is functioning but there are some anomalies.
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Error: The service is either completely down or experiencing significant issues.
Tip
Examples:
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No Issues: For example, all your printers in logistics are functioning without errors.
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Warning: For example, you have duplicate serial numbers or expired minimum shelf life dates (MHD) in your system.
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Error: For example, a process is not running because an external service like DHL is unreachable or a shop interface is no longer functioning due to a configuration change.
You can filter by these status types. Depending on your selection, you will only see 'Errors,' only 'Warnings,' or both 'Errors' and 'Warnings.' If you want to check which processes are being monitored or whether a specific process is running smoothly, use the 'No Issues' filter.
The System Status consists of the following views: Overview page, Incident Reports, and Subscription.
On the Overview page, you can see all monitored processes. You can filter by status. By default, only processes with the status 'Warning' or 'Error' are shown.
If no issues are present, you will see a 'No Issues' image. If incidents occur, the affected services are displayed accordingly.
Next to a process, you will find a bell icon. Clicking this activates notifications for that service. Clicking again deactivates the notifications.
You can sign up for notifications when the status of a specific service changes. There are three notification options:
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Status Change (Immediate): Clicking the bell icon behind a process will trigger an immediate email notification when the status changes (e.g., from 'No Issues' to 'Warning' or from 'Warning' to 'Error').
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Incident Report (Daily): This report summarizes all warnings and errors from the last 7 days. If subscribed, you will receive daily updates if new incidents occur.
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Incident Report (Weekly): A weekly summary of incidents over the past 7 days.