eBay: Setting up workflows

Select Xentral warehouse

Select one or more warehouses from which Xentral reports the stock to eBay. If you select multiple warehouses, Xentral transfers the sum. If a newly created warehouse is missing from the selection, reload the options.

Consider reservations

Xentral deducts reserved quantities from the stock. Depending on the project setting, open orders automatically lead to reservations.

Consider open orders

Xentral deducts the quantities of open orders from the stock. Activate only one of the two switches Consider reservations and Consider open orders.

Consider stock correction value

Xentral changes the stock by the stock correction value from the product. You can find the field in the product under Details > Online shop options, Stock area.

Use pseudo stock number instead of real stock numbers

Instead of the calculated stock, Xentral reports the pseudo stock number from the product. You can also find the field under Details > Online shop options, Stock area.

Editor

Optional. Enter a name that appears as the editor in imported orders, e.g., "eBay".

For which marketplaces should orders be imported?

Required field. Select all eBay marketplaces from which Xentral should import orders, e.g., Germany (ebay.de), Austria (ebay.at), or UK (ebay.co.uk). Xentral does not import orders from other marketplaces.

Default project

Project that Xentral assigns to imported orders if no other assignment applies.

Sales channel <> Project assignment

Required field. Assign a Xentral project to each eBay marketplace, e.g., ebay.de to the project "eBay DE" and ebay.at to the project "eBay AT". You add further rows with + Add group. This way, you evaluate sales per marketplace separately and control project-dependent settings.

Default payment method

Payment method that Xentral enters if eBay does not provide a payment method.

Use default payment method even if no assignment is available?

Switch. If it is active, Xentral uses the default payment method even if eBay provides a payment method for which you have not created an assignment.

Payment method assignment

Required field. Assign your Xentral payment methods to the eBay payment methods. The eBay values are available for selection, e.g., PAYPAL, CREDIT_CARD, or EBAY. You add further rows with + Add group.

Payment methods without auto-shipment

Select payment methods for which Xentral deactivates auto-shipment, e.g., if you check the incoming payment before shipping. Xentral imports these orders, and you release them manually for shipping.

Which delivery terms should apply to the order import for this sales channel?

Optional. Select a delivery condition that Xentral enters in all imported eBay orders. The delivery condition must be created in Xentral. Leave the field empty if you do not use delivery conditions.

Default shipping method

Shipping method that Xentral enters if eBay does not provide a shipping method.

Use default shipping method even if no assignment is available

Switch. If it is active, Xentral uses the default shipping method even if eBay provides a shipping service for which you have not created an assignment.

Shipping methods assignment

Required field. Assign your Xentral shipping methods to the eBay shipping services. You add further rows with + Add group.

Fast lane shipping methods

Select shipping methods for which Xentral activates the fast lane, e.g., express shipping.

Create receipts in auto dispatch

Specify which receipts Xentral creates during auto-shipment. The available options are: Create invoice only, Create delivery note only, and Create invoice and delivery note. Create invoice only is suitable, for example, for pickup.

Shipping methods without auto-shipment

Select shipping methods for which Xentral deactivates auto-shipment.

Item number for shipping costs

Required field. Select the postage item to which Xentral posts the shipping costs from eBay. Products with the Item is postage option are available for selection.

Country of the Xentral warehouse

Country from which you ship. The default is Germany. Xentral needs this information to calculate tax correctly.

Automatically mark VAT ID no. as checked

Switch. If it is active, Xentral marks the VAT ID number as checked in all imported orders. Use it only if you ensure that only orders with a valid VAT ID number arrive, because Xentral then no longer checks it itself.

Make taxation dependent on storage location

A switch that controls whether Xentral calculates the value-added tax according to the country of your warehouse location. In general, value-added tax is due in the buyer’s country (Section 3c of the German VAT Act). If your annual EU-wide revenue from distance sales is below EUR 10,000, you may apply the tax rate of your warehouse location’s country instead. Activate the switch only in this case.

Set total amount

Switch. If it is active, Xentral takes over the total amount from eBay instead of calculating it from the items. This way, you avoid rounding differences.

Maximum difference to the calculated total amount

Appears if Set total amount is active. The default is 0.05. If the amount calculated by Xentral deviates by more than that, Xentral does not take over the eBay amount, writes the entry "Online-Shop Differenz erkannt" to the sales order log, and stops auto-shipment.

Item number for discount

Required field. Select the discount item to which Xentral posts coupons and discounts on the entire shopping cart. Xentral saves discounts on individual products at the respective position. Products with the Item is discount option are available for selection.

Process comment from order?

Specify what happens to a buyer comment from eBay. The available options are: do not observe, write in free text, and write in internal description. If the field remains empty, Xentral ignores the comment.

Stop auto-shipping with comment?

Switch. If it is active, Xentral does not automatically release orders with a comment for shipping. This way, you read buyer requests before the goods leave the warehouse.

Customer creation

Applies to buyers with a customer account. The available options are: assign customer from order to existing customer (default), Write each customer to default customer, and create each new customer.

Customer creation guest order

Applies to buyers without a customer account. Same selection as for Customer creation.

Customer assignment

Characteristics Xentral uses to search for an existing customer. The available options are: Customer number, Mail address, and Name & address. Mail address and Name & address are preset. Xentral checks in the order Customer number, Mail address, Name & address.

If no customer is found, then

The available options are: Do not import order, Create new customer (default), and Write each customer to default customer.

Assign existing customers only within the project?

Switch. If it is active, Xentral searches only for customers in the order’s project. If Xentral does not find one there, the If no customer is found, then setting applies. As a rule, the switch stays off.

Select default customer

Appears if you selected the option with default customers in one of the fields above. Select the customer to whom Xentral writes these orders.

Adopt article description from Xentral

Switch. By default, the sales order position contains the name from eBay. If the switch is active, Xentral uses the name from the product master data. This is worthwhile if your eBay titles are optimized for search and would be too long on the delivery note and invoice.

Adopt article description

The available options are: No article description (default) and Article description from Xentral.

Update strategy for order status & tracking export

Required field. For eBay, only Update order status per item as soon as tracking information is available is available for selection. Xentral reports the shipping as soon as a tracking number is available for the order.

Carrier assignment

Required field. Assign the matching eBay carriers to your carriers in Xentral, e.g., DHL to DHL. You add further rows with + Add group. This is the only way eBay displays a working tracking link to the buyer.