With the OTTO integration, you connect your Xentral to your merchant account on OTTO Market. This way, you manage stock levels, prices, orders, shipping, and returns of your OTTO sales in your familiar ERP environment and automate the data exchange with the marketplace.
OTTO Market sets high requirements for its partners, especially for the shipping and returns process. The integration maps these requirements, e.g., reporting a return number with every shipping confirmation.
The integration supports the following functions (features):
Feature |
Direction |
Description |
|---|---|---|
|
Synchronize stocks |
Xentral > OTTO |
Transfers the available stock from one or more Xentral warehouses to OTTO. |
|
Synchronize prices |
Xentral > OTTO |
Transfers the price of a customer group from Xentral to OTTO. |
|
Synchronize orders |
OTTO > Xentral |
Imports OTTO orders as sales orders in Xentral, including customer creation, payment methods, and shipping methods. |
|
Synchronize order statuses and tracking |
Xentral > OTTO |
Reports shipping, tracking number, and return number back to OTTO. Optionally, the integration cancels orders on OTTO and reports returns with the return reason to OTTO. |
|
Receipts |
OTTO > Xentral |
Imports invoice documents from OTTO into Xentral. |
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Product data: The integration does not create products on OTTO and does not transfer product data such as texts or images. You maintain your products directly on OTTO. For assigned products, Xentral synchronizes only stock and price.
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Credit notes and refunds: The integration currently does not import credit notes or refunds from OTTO into Xentral.
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Initial data import: The integration does not take over products from OTTO into Xentral. Create your products in Xentral or import them via CSV import (see the article Importing data via CSV import).
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Returns without a return number pool: If you do not use automated DHL parcel shipping, you need a return number pool from your shipping service provider. Without it, the integration cannot report orders to OTTO as shipped.
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You are registered as a partner on OTTO Market and have access to OTTO Partner Connect.
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You have administrator rights in Xentral. Administrator rights are required for installing, setting up, and managing the integration.
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The required shipping methods for deliveries and returns, a postage item, and a discount item are created in Xentral.
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The products you sell through OTTO are created in Xentral and listed on OTTO.
OTTO is a standard Xentral integration. You can use it in every Xentral plan. With usage-based pricing, standard integrations count neither as Xentral Flows nor as API calls and do not use up your included volume. Customer-specific flows and customizings that you use in addition, however, count as flows.
You reach the integration under the path Settings > Integrations. By clicking on the gear icon, you open the settings of your OTTO integration with the two tabs Configuration (sub-tabs Article assignment and General settings) and Workflows (one sub-tab per feature).
You monitor all transfers between Xentral and OTTO in the central journal under Automation > Journal (see the article Import/export journal).
Follow these articles to set up OTTO:
In these articles, you find help for ongoing operation: