Note
This article describes the previous connection (legacy). You set up the current integration under Settings > Integrations, see article Amazon: Overview. How to switch and what changes is described in the article Updating the shop importer.
When you use Amazon VCS (VAT Calculation Service), Amazon will automatically create invoices and credit notes for the sales orders in your Amazon shop as well as calculate the correct VAT. Xentral will not generate any invoices for this shop, but will just convert the data you get from Amazon into a document that can be processed by accounting software.
Warning
Once you activate Amazon VCS for your interface, you can’t go back to the old implementation of Amazon VCS for this online shop anymore. Even though the fields for the old implementation are still displayed, they will not work anymore.
To configure Amazon VCS:
Note
If you haven’t activated Amazon VCS in your Seller Central yet, go to: https://sellercentral-europe.amazon.com/tax/consolidatedRegistrations?context=enrollment.
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Log in to your Amazon Seller Central and go to Settings > Tax Settings > VAT Calculation settings and select I want Amazon to automatically generate VAT invoices.
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In Xentral , go to
Settings > Sell > Online shops and open your Amazon shop interface.
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Go to the Invoice handling section and select VCS (Download invoice data) in the drop-down menus for FBM and/ or FBA.
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Click Save.
From now on Xentral will regularly import the invoice data from Amazon.
Important
The invoice data can’t be changed! The data from Amazon will be considered as true, even though you might have different data in Xentral.
You can import previous data dating back up to 75 days. Enter the date from which you want to start the import in the Start of interface field. If your date is further in the past, the import automatically starts 75 days before the current day. The start date is only applied the first time a VCS retrieval is set up for this shop. If VCS has already been active for the shop before, Xentral continues the import from where it last left off and ignores the start date. In this case, contact Support.
The import process does not happen in real-time and it might take a while to import all the data from Amazon. In particular, the first-time import can take several hours up to a day, depending on the amount of data.
If the Xentral invoice number is used, instead of the Amazon one, you need to check the following:
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Are the settings correct in both Xentral and Amazon? Make sure that your settings match between the two systems.
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If you use the Dropshipping supplier app for a certain project, only delivery notes should be created during the auto-shipment process for this project. You can set this up under Projects > Open your project > Settings tab > Logistics/ shipping sub-tab.
If invoices are missing in Xentral, you can download the missing invoices from your Amazon Seller Central.
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Log in to your Amazon Seller Central.
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Open the menu and go to Reports > Tax documents.
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Open the VAT invoices tab.
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Select a time frame and click Download invoice data.
A ZIP file is downloaded that contains all VAT invoices in the selected time frame as HTML files. Open an HTML file to get to the PDF document of the invoice. Each HTML file contains one invoice.