FAQ Products - Frequently Asked Questions – Xentral help center

Welcome to our FAQ page! Here you will find answers to the most frequently asked questions about our products and services. This page is designed to provide you with quick and helpful information to support you when using our platform — whether for setup, troubleshooting, or tips for getting the most out of it.

How can I restore an item that was accidentally deleted? Although the item can still be accessed via its ID, there does not appear to be an obvious reactivation function in the backend.

You can restore the item via the Import/Export Center module using the variable deleted (value = 0).

How can I display customer-specific item numbers (external numbers) on order confirmations and delivery notes when the item is also sold to other customers? I want to avoid showing the external number to all customers.

Store the customer-specific item number in the Sales tab of the item master data. Create a new price for the relevant customer there and enter the desired number in the Customer item number field. This number is then displayed in the line items of documents for that customer.

Why are certain symbols in item descriptions not saved correctly and get cut off?

The cause is an incompatibility between the character encoding of the symbol used and the editor. Use HTML decimal versions of symbols instead (e.g. ♨ for the Hot Springs symbol). You can search online for a list of compatible symbols. Note that newer emojis may not be supported. You can submit feedback on support for newer emojis via the roadmap feature.

How can item properties be deleted in bulk in Xentral?

Item properties can be deleted via a CSV import. To do this, create a CSV file with the columns nummer (item number in Xentral), eigenschaftnameeindeutigX (name of the property), and eigenschaftwertX (value of the property). By importing a CSV file where you leave the property value column empty, all item properties of the item are deleted. The assignment only works reliably if the properties were previously imported using eigenschaftnameeindeutigX or created manually.

Why are the edit and delete functions for files in item forms missing? The icons for editing or deleting files in the item form are not visible, even though the user has the required permissions.

Disable the active Change sorting filter in the file overview. This setting hides the edit and delete icons (pencil and X icons). The setting applies across modules and must be disabled manually to restore the functions.

Why does Smart Search not find a customer item number even though the advanced item search is enabled? Smart Search and the quick item search do not appear to search customer item numbers (external numbers), even when the accelerated item search option is enabled.

Disable the Accelerated item search option in the system settings to enable the extended search in the item overview. Smart Search does not currently support this function. You can submit feature requests via the roadmap feature.