Many companies are currently starting with AI through individual tools like ChatGPT or Claude.
The most interesting question, however, is not which AI you use – but: which tasks you can hand over to it.
With the AI features in Xentral, you can start small and automate your first tasks – directly where your processes already happen. You don’t need to introduce new systems or completely change existing workflows.
Most companies don’t begin with a full AI strategy. They start with a single task that regularly costs time.
For example:
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Pre-sorting customer inquiries
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Structuring returns
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Creating orders from emails
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Retrieving business figures faster
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Preparing recurring tasks
Even small automations can save several minutes – or even hours – every day.
With AI in Xentral, you can, among other things:
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Automatically pre-qualify customer inquiries
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Structure returns and complaints
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Recognize and assign delivery status inquiries
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Prepare orders directly from incoming requests
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Retrieve business figures via chat
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Prioritize open tasks
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Create briefings for customers, teams, or processes
This is not about replacing people – it’s about reducing routine tasks and getting to the important decisions faster.
AI supports you in three steps:
Emails, inquiries, or other information are analyzed and categorized.
Example
A customer inquiry is automatically recognized as a complaint and the appropriate process is suggested.
AI suggests the next steps or already prepares them.
Example
An order draft is automatically created from a customer inquiry.
AI agents create suggestions, recommendations, and preparations. The decision always stays with you.
You determine which processes are automated and which approvals are required. This way, you combine the speed of AI with the experience of your team.
Every company works differently. That’s why AI can draw on knowledge that is specifically tailored to your company.
This includes, for example:
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Product information
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Communication guidelines
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Process descriptions
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Internal workflows
As a result, responses, suggestions, and automations become more and more fitting over time.
Many companies wonder how to get started with AI. Our recommendation: start small.
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Find a task that regularly costs time.
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Automate this step.
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Learn from it.
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Expand the use of AI step by step.
The future belongs not to the companies that automate everything at once – but to the companies that continuously learn how to use AI effectively.
AI is not an additional system alongside your ERP. It becomes part of your daily work.
Xentral is evolving step by step from a system you work in to a system that actively works with you, prepares tasks, and supports you in making decisions.
This way, you can achieve more – without your workload growing at the same rate.
Tip
Ready to take the first step? Find out which AI features are available in Xentral and how to set them up: