Integrating various shipping service providers allows can print shipping labels for your packages directly in Xentral.
In this article, you’ll learn which shipping methods are available in Xentral and how you integrate them into further order processing after having successfully set up the shipping methods.
The following shipping service providers can be set up using the respective login data in Xentral and then be used for shipping products to your customers. Click on the respective link to access detailed instructions on the setup of these shipping service providers.
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Note
Do you offer your customers the option to pick up their order by themselves, are you working with a freight shipping provider or do you want to print simple address labels? In addition to cooperating with the shipping service providers listed above, you can of course integrate these use cases in Xentral.
Important additional information this is available in the following articles:
To integrate the shipping service providers that you are using in Xentral, you first create matching shipping methods in the Shipping methods module and carry out the required settings. Use the links in the above list to access detailed information on the basic settings.
Important
You will need the login data that you have received from the shipping service provider to carry out the settings. It’s best to make sure that you have these data ready before starting with the setup. This way, you can start shipping your products as quickly as possible.
Warning
To make full use of the shipping methods that you have created in Xentral and ensure smooth communication between your sales channels and Xentral, you need to carry out a mapping for the shipping methods in the respective shop interface. More precise information on this is available in this article.
In the following, you’ll find information on the order processing steps in Xentral that allow you to select your desired shipping method.
Tip
You can also use the module Shipping rules in addition to the methods for manual selection described below. This way, you can determine which shipping service provider is automatically assigned by Xentral in which scenario. More information on shipping rules is available in this article.
You can select a shipping method directly in the delivery note. To do so, open the menu Stock > Delivery note and open the desired delivery note. Then, select a shipping method in the drop-down menu Shipping method.
After a delivery note has been transferred to the dispatch center, you still have the possibility to edit or select another shipping method. To do so, open a delivery note and click on Select another shipping method in the Shipping label tab. Then, an overview of all shipping methods that have been set up in Xentral is displayed. Select the desired shipping method and click on Change shipping method.
In the Sell > Contacts menu, you can determine a fixed shipping method per customer address. The selected shipping method will then used for all orders placed by this particular customer.
Open a customer address by clicking on the pencil icon to the right. Then, click on Other data in the Details tab. Scroll down until you reach the Postage/shipping method section. Select the desired shipping method for the customer from the drop-down menu Shipping method.
In Xentral, you can either print individual shipping labels or let them be printed automatically for several packages at once. In the following, you’ll find additional information on both methods.
If you wish to print individual shipping labels during the logistics process, you can print the labels at the packing table.
Start by opening the module Dispatch center in Xentral. As soon as all required products for a delivery note have been picked, you are automatically forwarded to the so-called shipping label dialogue. There, you create the shipping label for the delivery and change the shipping method if needed.
At the start of the logistics service, you can already have the shipping labels printed out automatically. This means that the shipping labels for orders are automatically printed as soon as you transfer them to auto-shipping in Xentral.
To do so, open the module Projects and use the pencil icon to the right to open the desired project. Open the Settings tab and then click on Logistics/shipping. In the section Stage 1 (picking/order picking), activate the option Print shipping label.
Important
Note the following requirements for using the setting described above:
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The process starter autoversand_manuell or autoversand_plus must be activated
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In the process settings, one of the Picking processes that use the dispatch center must be selected.
An additional important step of the shipping process is sending emails including the relevant tracking information to your customers. If you carry out the settings described below, the shipping confirmation is automatically sent as soon as you create a shipping label inXentral and have thus obtained a tracking number for the shipment.
Proceed as follows to automatically send emails with tracking information to your customers.
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Make sure that you have saved an email account in the Settings > Basic settings > Email > Email account menu. This is required to send the shipping confirmation via email.
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Open the menu Master data > Projects > Settings > Logistics/shipping and activate the option Shipping confirmation/tracking in the section Stage 2 (pack) at dispatch station.
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In the Shipping methods module, select the desired shipping method and select the option Default behavior for the setting Shipping mail to buyer.
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Make sure that a template of the type Versand has been created in the Business Letter Templates module. You can fully adjust this template according to your requirements. More information on the Business Letter Templates module is available in this article.