Note
This feature is only available to customers that are hosted on the cloud platform.
You can use the Service account option to create a temporary account for the customer support team. The customer support team can use this account to troubleshoot issues on your instance. The service account has complete admin permissions and doesn't affect the number of available seats on your Xentral instance. This account is automatically disabled from your instance after 14 days, but you can also disable it manually at any time.
To create a service account:
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Log into Xentral and go to Administration > System > User.
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Click Enable Service Account.
The pop-up message appears and Xentral sends an email to the customer support team containing login credentials and a link to your instance. You can view this account in the User table.
To deactivate the service account: