Note
This feature is only available to customers that are hosted on the cloud platform.
You can create a service account for the customer support team that lets them access your instance to help you troubleshoot.
There are currently two versions of the service account available depending on whether our identity provider has been enabled on your instance. You can recognize which kind of service account you can use by your login method:
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If you log in with a username, click Create a service account (login with username).
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If you log in with your email address, click Create service account (login with email).
The service account has complete admin permissions and doesn't affect the number of available seats on your Xentral instance. This account is automatically disabled from your instance after 14 days, but you can also disable it manually at any time.
To create a service account:
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Log into Xentral and go to Administration > System > User.
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Click Enable Service Account.
The pop-up message appears and Xentral sends an email to the customer support team containing login credentials and a link to your instance. You can view this account in the User table.
To deactivate the service account:
This service account does not differ from regular users of your instance. The account will stay active until you delete it. This type of service account is more secure as it gives you full control over the person you invite and their permissions. All actions made by the user will be logged and can be seen in the module Protocol.
To create a service account:
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Log into Xentral and go to Administration > System > User.
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Click Enable Service Account.
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Enter the email of the customer support agent that offered to help you. You can only invite users with an @xentral.com email address for a service account.
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After they joined, you can adjust their permissions. Open the user and navigate to the Rights tab. Here you can edit all rights for a user. You can find more information on rights here.
If the need arises, the customer support agent can invite additional users to help with the investigation of your issues.
Note
You can quickly identify users with a service account in the overview table of all users as their description displays Xentral Service Account.
You can remove the service account at any point by clicking next to the user in the Overview tab of the User module.