Welcome to our FAQ page! Here you will find answers to the most frequently asked questions about warehouse management, logistics processes and fulfillment in Xentral. This page provides you with quick and helpful information to help you use our platform. Whether you need to set up, troubleshoot or get the most out of it, our FAQ provides comprehensive support.
Xentral offers you a variety of possibilities to manage and track batches, best before dates and serial numbers.
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If batches, best-before dates or serial numbers are to be stored for a product, you must activate specific settings in the product master data in advance.For serial numbers, you can additionally decide whether the serial numbers are only entered, recorded and stored or generated yourself as part of productions.
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When products with best-before dates, batch or serial numbers are retrieved or stored, this information is always requested. You can record it quickly and accurately using a scanner. Alternatively, manual entry is always possible.
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When picking in the shipping process, the product scan can be carried out as well as when packing in the dispatch center, thus enabling double checking for quality assurance.
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Xentral offers a batch history that enables verification and traceability, following the guidelines of the IFS Food Standard certification.
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Within a production, you can retrieve batches and serial numbers of the incoming products required for production, but also assign this data for the end products resulting from your production.
Additional information is available in the following articles:
The following reasons may be considered:
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The traffic light may not be updated. This can happen if you have relocated products individually or manually. In this case, click Calculate auto dispatch in the Sell > Sales orders menu and have all traffic lights recalculated. This is also possible with a process starter. For a low number of sales orders, you can also click into the individual sales order to update the order status indicator.
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The sales order is not allowed to access the warehouse (a project warehouse may be activated in the logistics process or a particular storage location may be specified in addition to the project), in which case the logistics process will only retrieve products from the intended warehouse.
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A special warehouse has been assigned to the sales order (directly in the sales order), in which case this special warehouse is addressed for the sales order and the stock there is also taken into account.
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For example, the warehouse where there are enough products in stock is a replenishment warehouse or blocked warehouse, and the warehouse symbol in the order status indicator will remain red because you have to relocate products beforehand or the sales order can never be served from this warehouse.
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The inventory is not sufficient for all sales orders, which means that the reserved products have already been divided among other sales orders and there is no longer enough stock for the current sales order.
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You have not set the Mark as ready for shipment setting in the sales order overview (Bulk batch processing section) for this sales order. This setting must be set for the warehouse order status indicator to be recalculated by the process starter with the autoversand_berechnung parameter.
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You have replenished your stock. After that, the sales order traffic lights need to be recalculated. To do this, open the Delivery handover tab in the Sell > Sales orders menu and click on Calculate auto dispatch. Alternatively, you can open an individual sales order and click on Save to have the sales order status indicators recalculated for that sales order only. Make sure the sales order has the Approve for auto-shipping option enabled. Also, check if the stock is on a replenishment or blocking warehouse. Stock on these warehouse types is not used for auto shipping by default. Relocate the stock to another warehouse or adjust the definition of the replenishment storage location so that the stock is taken into account for auto shipping. Then calculate the sales order status indicator to apply the changes. Also, check that the best-before dates are correctly stored in the product master data if necessary and that the stock is in the correct warehouse (not replenishment or blocked warehouse) and is not already reserved for other sales orders.
Storage locations can be optionally displayed on the delivery note in Xentral, but EAN codes cannot be mapped there as the delivery note is a customer-side document intended for the transfer of goods.
If you want to work with EAN codes or extended warehouse information, use the pick list, which is generated directly from the delivery note at the time of shipping handover and supplements the delivery note data with all information that is important for internal warehouse logistics.
The pick list is an extended document that not only contains the sales order and customer data from the delivery note, but also provides all relevant warehouse information for picking. Depending on the process design, you can either work with a classic delivery note with storage location indication or use the extended pick list in paper form.
The pick list is optimized specifically for the warehouse process: It shows the individual positions including product number, product designation, quantity and the associated storage location, and also shows current stocks, EAN codes for scanning processes, as well as references to delivery note number, picking tote assignment and customer name.
The display is tabulated, with each line clearly structured by product number, storage location, product, quantity and stock. This is supplemented by a box overview at the end of the list, which shows which products have been packed into which box for which customer.
Storage spaces can be optionally displayed on the delivery note in Xentral, but EAN codes cannot be mapped there because the delivery note is a receipt for the end customer.
If you want to work with EAN codes or extended warehouse information, use the pick list generated from the delivery note during shipping handover.
If you're just processing simple sales orders, the delivery note with storage location information can be enough. For more complex processes – such as multiple totes, many positions, or scanner usage – you should use the pick list, which provides more details for the storage process, including EAN codes, tote overview, and clear product and quantity display.
You can also use the delivery note and the pick list in parallel. Many companies use the delivery note as an official customer document and internally supplement the pick list as a basis for work in the warehouse. This clearly separates the requirements to the outside (customer) and to the inside (warehouse logistics).
To create separate invoices for partial dropshipping deliveries, activate the option Only create delivery note in the Dropshipping supplier module, and then manually create the invoices in the action menu of the respective partial order to ensure that only the positioned of the partial order are included in the invoice.
For more information about the topic, see the article Dropshipping supplier.