Xentral offers their cloud services through Amazon Web Services (AWS). The Xentral cloud servers - excluding the US instances - are located in Frankfurt am Main.
Note: The Xentral cloud is intended to run the software. Xentral does not provide a server where you can store files via Xentral transfer module and from which other programs can retrieve this data. For this you need a separate FTP server, which can also be accessed by the fulfiller.
Our cloud services provide a guaranteed accessibility of 99.5% per year (EC2 SLA from AWS). They feature support for operation by Xentral and a data center in Frankfurt which is ISO 27001 and ISO 27018 certified (Amazon AWS).
Note: For performance and security reasons, access to local server directories or to the database is not possible.
Data protection considerations
All Xentral clouds are subject to a strict security concept. The servers of the customers have no direct connection to the Internet. They are located in so-called VPC (VPN) zones and have no fixed IP addresses. Access is only via https through a load balancer, which in turn does not accept any other traffic. Thus the servers are well protected against hacker attacks. The databases do not have any network port open, but are only accessible for the local PHP software. Furthermore the servers are secured by the firewall.
To protect you from data loss, a daily backup of the instances takes place. This can be restored up to seven days later. When an instance is deleted, we keep a final snapshot of the instance for 2-3 months, in case the customer wants to resume the instance.