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FAQ Sales

Frequently asked questions

  • Order cancellation notification is not sent to the customer, what is wrong? (Cancellation with e-mail to the customer)
  • The requested delivery date was set 3 days in the future, yet the delivery was sent earlier. How can I set this function correctly to prevent this in the future?
  • For orders that are delivered COD, I get the message "COD fee missing" in the monitor. How can I mark an item as COD charge?
  • Can I still "short-circuit" required fields from 250 EUR small amount with dummy information at fiskaly?
  • Can I use the solution offered by fiskaly for Austria?
  • In which uniform interface can I provide the auditor with the data in fiskaly in the event of a tax audit?
  • How do I get to the archived receipts?
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