Features in scope
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The module is designed for returns from customers (orders).
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You can create returns directly from an order, delivery note, or invoice.
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You can generate parcel labels, goods receipt documents, credit notes, and free of charge replacement deliveries for your customers using this module.
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You can handle announced and unannounced returns from your customers,
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You can record serial numbers, best before dates, and batches during the goods receipt process of a return.
Features out of scope
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You can also create a return for a supplier and remove the product from stock but the module is not suitable to fully handle the returns process to suppliers (purchase orders).
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You cannot create a return from a purchase order. This means that you cannot use the original product and quantities as starting point.
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You cannot create credit notes or negative liabilities for a supplier. If you continue a return as credit note, the system will create an item with an amount of 0,00 euros and will not use the purchase prices.
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You cannot use it to handle commission or consignment business, in which the product of a supplier will be stored for a certain amount of time, sold and the remaining quantities automatically returned at a certain specified date.
Typical use cases
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You can handle announced customer returns including the provision of a return document and a return parcel label for your customer,
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You can enter unannounced customer returns in the goods receiving department