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Features in scope
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You can record service and support processes as a ticket and assign the ticket to a contact.
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You can manage tickets and track them by status.
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You can link each ticket to a product from the master data and store a serial number. However, this serial number has no relation to the serial number in the master data. It is a unique identifier for an individual product.
Features out of scope
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You cannot create (service) orders or tasks for employees. If you assign a ticket to an employee, he will not be notified about the assignment.
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You cannot create Follow-Ups with this module.
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You can define that a customer pays additionally for the service in this module. However, you cannot enter costs or create invoices and delivery notes for this process.
Typical use case
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You can manage the repair process of a product.