Legacy module
The module described in this article has been marked as a legacy module. This means the following:
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We don't create new features for this module or fix any bugs.
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The module is not available anymore in Xentral instances (demo or licensed) created after 28-Sep-2022. If you as a new user have special requirements that could only be fulfilled by this module, please contact our customer support team to discuss a solution.
For more information, see also Why is Xentral deprecating some modules (Legacy modules) and what does this mean for you?
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Features in scope
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You can record service and support processes as a ticket and assign the ticket to a contact.
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You can manage tickets and track them by status.
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You can link each ticket to a product from the master data and store a serial number. However, this serial number has no relation to the serial number in the master data. It is a unique identifier for an individual product.
Features out of scope
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You cannot create (service) orders or tasks for employees. If you assign a ticket to an employee, he will not be notified about the assignment.
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You cannot create Follow-Ups with this module.
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You can define that a customer pays additionally for the service in this module. However, you cannot enter costs or create invoices and delivery notes for this process.
Typical use case
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You can manage the repair process of a product.