You can check the following settings:
Collection of the last X days → If the collection takes place via button, it could be that the collection was not complete. You can collect the days further back retroactively in the bank account via the days setting. If the time is too far back, a subsequent import via CSV is possible.
Process starter for collection → Activate the process starter in the PayPal business account in xentral to automatically collect the account data:
The settings are ideally: Collection of account statements 1-2x per day, collection of the last 1-2 days (Make this setting in the live import of the account taking into account the amount of postings, if necessary, 1 day is also sufficient).
CSV Import → Post-import of transactions from PayPal over the missing period. PayPal already has the format set in xentral, you can find the info for CSV in the PayPal account description.
Switching between live import and CSV may result in duplicate bookings. xentral filters out only completely identical bookings. If you change the format of the bank or the import channel, there are usually differences in the booking information, so that the bookings are not recognized as duplicates. In this case you should select the import period without overlap if possible. Duplicate bookings can be posted to "Import error".
You can find more information in our manual:
Importing your bank statements